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Count on quality with our pet care.
A Horseheads-based pet care company, The Pet Nanny is dedicated to caring for your pets just like family.
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Current Clients
To install the app for your client portal, go to your app store, search "Time to Pet" and install. Use your login credentials to log into your portal where you can request services, chat with me, look at invoices, and make payments.
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FAQs
Q: What areas do you service?
A: I provide house sitting, drop-ins, and dog walking in Chemung, Steuben, Tompkins, Schuyler, Tioga, and Broome County. Boarding and daycare services are available at my home.
Q: Do you require a meet-and-greet before services?
A: Yes! I offer a complimentary meet-and-greet so we can get to know each other and ensure it’s a good fit for your pet.
Q: What do you include in a drop-in visit?
A: Each visit includes potty breaks, feeding (if needed), playtime, and lots of love! I’ll also send you updates and photos so you know your pet is doing great.
Q: What do I need to bring for boarding or daycare?
A: Please bring your pet’s food, any medications, and their favorite toy or bed (optional but recommended). I’ll provide bowls, treats, and a cozy environment.
Q: What qualifies as an 'untrained puppy'?
A: Puppies who are not yet potty trained or are still working on basic behaviors (like crate training or leash walking) fall under this category.
Q: What’s the cancellation policy?
A: I ask for at least 24 hours' notice for cancellations when possible. Last-minute cancellations may incur a fee depending on the service.
Q: How do I book a service?
A: You can click anywhere on the website where it says contact us. Also, my contact information is at the bottom of each page. Once we’ve done a meet-and-greet, booking is quick and easy.
Q: Do you care for other animals like reptiles, birds, or small pets?
A: Absolutely! Rates start at $10 and vary based on the care needed. Just reach out, and we’ll figure out what works best.
Pet Care Policies
At Chemung Pet Nanny, I strive to keep things smooth, safe, and clear—for both pets and their people.
Booking & Cancellations: Book 48+ hours in advance when possible. Full refunds are given with 24 hours’ notice. Same-day cancellations may be partially charged.
Payments: Payment is due by the first weekly visit. I accept [Cash, Venmo, All Major Credit Cards. Holiday visits may include a small surcharge.
Your Responsibilities: Provide pet supplies, house access, and an emergency contact.
Pet Wellness: Vaccinations and flea/tick prevention required. Disclose health or behavior concerns upfront.
Emergencies & Weather: I’ll contact you or seek vet care if urgent. Bad weather may shift plans.
Privacy: All client info is kept confidential. I’ll never share pet photos without your OK.
Caring for your pets like family.
Kiersten really cares about my cats. She asked questions, and made every effort to accommodate them.
Caroline P.
Always very happy with the care Kiersten provides for us! We love her so much!
Kayla H.
Kiersten was amazing! She was extremely communicative, putting my mind at ease when I was out of the country. She made sure my doggo got lots of love and walks. I will be booking with her again!
Annelise D.
